Effective Date:
October 22, 2024
Overview:
This Refund Policy outlines the terms under which refunds and cancellations can be requested for services provided by ©ARCHTIE LTD, offering architectural design, 3D modeling, and animation services exclusively to clients in Europe, the U.S., Canada, Australia, New Zealand, and the Gulf.
Key Sections:
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Eligibility for Refunds:
Clients may be eligible for a refund if a cancellation is requested within 14 days of purchase and before any work has commenced.
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Non-Refundable Services:
No refunds will be granted after the work (e.g., design consultation, 3D modeling, or animation) has started or been completed.
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How to Request a Refund:
To request a refund, clients must contact us via email at support@archtie.com and provide proof of purchase and reasons for the request.
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Refund Process:
Approved refunds will be processed within 10 business days using the original payment method.
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Exceptions:
Custom projects and services tailored specifically to client requirements are non-refundable unless explicitly stated otherwise in a written agreement.
EU Customers:
Clients in the European Union have the right to cancel an order within 14 days if no work has commenced. To exercise this right, don’t hesitate to get in touch with us within the cancellation period.